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Thank you for taking care to report about the alu pack. We have switched the batch already and shall look for a new supplier for more reliable quality. Apologies if this has caused any inconvenience.
Regarding teaware offer, all Tea Hong existing customers will receive an announcement next week. sssh…
@ Sara M, thank you for your comment. What you said is true. We did a sample examination across all our Kraft-alu pack stocks and found a fraction percentage of the bags with the problem that lamppost posted. They look normal and intact until we put a lot pressure from the inside and fold them. The same thing happened when we forced it from the outside. However, these two conditions normally do not happen. Perhaps in lamppost’s case, it was certain sudden pressure change during freight or something happen at the customs. We would not be able to find out now but we are changing the stock anyway.
@ lamppost, thank you for your patience and I await your final audit of the total packs that have the problem. As for Yiwa Large Leaf, it should be perfectly okay because during its course of maturity, we have to take it out periodically for “airing” anyway. However, please do not expose it all the time like people in teashops in China do.In the case of double baked Wuyi Rougui, it sounds strange to me. Did the grassy smell happen before the leaves were infused, or did it happen during or after infusion? Is it one of the packs that was exposed? We were drinking the tea the week before last during lunch and it was like it has always been since we thought it was ready, but shall further examine it later today or tomorrow with Leo. Thank you for pointing it out.
